✈️ What If My Flight is Delayed or Missed?
Don't panic! We understand that travel complications happen. Here's exactly what to do and how we'll help you.
Quick Answer
Call us immediately at (619) 874-9663. We will accommodate your delay or help you reschedule your surgery with no penalty. Your health and safety are our priority, and we understand that travel complications are beyond your control.
Scenario 1: My Flight is Delayed
What To Do:
- Call us immediately: (619) 874-9663 (Patient Coordination)
- Provide your information: Name, flight number, new arrival time
- Stay calm: We'll handle the rest
What We'll Do:
- Rearrange our surgical team schedule
- Adjust your surgery time to later in the day (if possible)
- Coordinate with transportation to pick you up at your new arrival time
- If delay is too long, reschedule to the following day
- Keep you updated every step of the way
Note: Minor delays (1-3 hours) can usually be accommodated same-day. Longer delays may require rescheduling to the next day, but there is no penalty or extra charge.
Scenario 2: I Missed My Flight
What To Do:
- Contact us immediately: (619) 874-9663
- Book a new flight: Get the next available flight to San Diego
- Send us your new flight details: Flight number and arrival time
- Confirm your new surgery date: We'll work with you to reschedule
What We'll Do:
- Help you reschedule your surgery to the next available date
- Coordinate with our surgical team for new scheduling
- Update transportation pickup for your new arrival
- Provide guidance on rebooking your flight
- Work with you to minimize any disruption
Important: There is NO PENALTY for rescheduling due to missed flights or travel complications beyond your control.
Your surgery deposit remains valid and will be applied to your new surgery date.
Travel Complication Insurance
We strongly recommend purchasing travel insurance that covers trip interruptions, flight cancellations, and medical travel. This can reimburse you for:
Covered Expenses:
- Rebooking fees
- Additional hotel nights
- Meal expenses
- Transportation costs
Recommended Providers:
- Allianz Travel Insurance
- Travel Guard
- World Nomads
- Seven Corners
Note: Travel insurance is separate from the complication insurance included with your surgery. It covers travel-related expenses, not medical complications.
Emergency Contact Information
Available: Monday - Friday, 8:00 AM - 5:00 PM PST
Emergency Line: 24/7 for scheduled patients
💡 Tips to Avoid Travel Issues
Book Early Flights
Choose morning flights to San Diego. If delayed, you have more options for same-day alternatives.
Arrive Day Before
Consider arriving in San Diego the day before surgery to avoid last-minute travel stress.
Buy Travel Insurance
Protect yourself from unexpected travel costs with comprehensive travel insurance.
Keep Phone Charged
Ensure your phone is charged and you have our contact numbers saved.
Common Questions
No. Your deposit remains valid and will be applied to your rescheduled surgery date. We understand travel complications happen.
No. There is no penalty or rescheduling fee for travel complications beyond your control.
Usually within 1-2 weeks, depending on surgical team availability. We'll work with you to find the soonest convenient date.
Call us immediately. We can usually accommodate 1-3 hour delays by adjusting your surgery time later in the day.
No. Travel insurance covers trip-related expenses (flights, hotels, meals). Your surgery includes complication insurance, which is separate.
Still Have Questions?
Our patient coordination team is here to help with any travel concerns or questions about your surgery.