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REAL HUMANS No IVR maze. No chatbots. A real coordinator picks up. +1 (619) 874-9663
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Contact a coordinator

Real humans. Real answers.

Pick the channel that works for you. Whether it's a phone call, a text, or email — a coordinator with a name (not a chatbot) responds. Most replies inside business hours come back within minutes.

Main line
+1 (619) 874-9663
Coordinator pickup, no IVR
Text / SMS
+1 (619) 874-9663
Same number, faster for quick Qs
Email
contact@pompeiisurgical.com
Replies within 1 business day
Hours of operation

When we're on the line.

Coordinators are split across U.S. and Mexico time zones to cover most reasonable contact windows. After-hours messages are reviewed first thing the next morning.

Mon–Fri
8am – 7pm PT
Full coordinator coverage. Sub-15-minute response on text.
Saturday
9am – 3pm PT
Limited weekend coverage for active patients and urgent inquiries.
Active patients
24 / 7
Once booked, your coordinator's direct line is yours around the clock.
Bilingual
EN / ES
All coordinators are fluent in English; most are bilingual English/Spanish.
No IVR · no chatbot Sub-15-min text replies Real human coordinators
Where we operate

Tijuana, BC, Mexico — 15 minutes from San Diego.

Our surgical center is located just south of the U.S. border, easily reached via San Diego International Airport (SAN). We provide free ground transport from SAN airport to our hospital, hotel, and back — included in every package.

  • Pickup at San Diego (SAN) airport
  • ~15-minute drive across the border to our facility
  • Modern, accredited surgical center
  • U.S.-style hotel accommodation included
Take the facility tour
Pompeii Surgical Center · Tijuana
Common questions

About reaching us.

How fast will someone reply?
During business hours, text replies typically come back inside 15 minutes. Phone is answered live by a coordinator (no IVR). Email and form submissions are responded to within 1 business day, usually faster. After-hours messages are picked up first thing the next morning.

Do I need to apply before contacting you?
No. Contact us first if you'd rather have a conversation before filling out anything. Many patients prefer a quick call to ask broad questions before deciding to apply. We're happy to talk first.

Is there an IVR / phone tree?
No. When you call our main line, a real coordinator answers. No "press 1 for...", no automated routing, no AI voice agents. If we miss your call (rare), we call you back within hours.

Will I get the same coordinator every time?
Yes — once you're assigned a coordinator, they stay with you through the entire journey. From your first inquiry, through scheduling, surgery day, and lifetime aftercare. You'll have their direct number and email.

Can I contact in Spanish?
Sí. La mayoría de nuestros coordinadores son bilingües inglés/español. Cuando llames, escribas o envíes un correo, indícanos tu idioma preferido y te asignaremos a un coordinador adecuado.

What if I'm an existing patient with a post-op question?
Use the direct number your coordinator gave you — that's the fastest path. If you've lost it, call our main line and we'll connect you. Existing patients also have access to our private 70k+ member community for peer support 24/7.
Ready to start?

Apply once. One human reply.

When you're ready to take the next step, the application is 5 minutes — no fee, no credit pull. A coordinator reaches out the same or next business day.

Signup to Apply Call +1 (619) 874-9663
Call Signup to Apply